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Having been a member of Steam since mid 2009 I have had some time to build up a decent game collection. With right around 300 paid games linked to my Steam account I have found myself anxious for the Steam Box. When I see a good deal on a particular game, whether I need it or not, I buy it. Some, to support the developers, and some, just for the sake of owning it. With a collection of just under 300 games valued around $3,554.21, I would be considered by some a game hoarder. This past month I ran into an issue.

I attempted to purchase Terraria on sale for $2.49. I gladly entered my credit card information and submitted my purchase. Four times I received a rejection from Steam. They claimed I was putting the wrong 3 digits from the back of my card. I verified this and attempted again. Still my card is not allowing the purchase. I decide to then contact my bank to see if they are having an issue. They state that the charge from Steam is being marked as fraud, but, one charge did successfully go through. My bank recommended that I contact Steam and verify that this transaction was successful.

I looked around Steam’s website searching for some sort of contact us button. Any way to find some live support. I was routed to a simple “Enter your question here” box. I sent a simple and direct message stating that the bank put the funds on hold, but, one of the charges had gone through. I mentioned I did not see the credit in the Steam system granting me this game. Being business hours I hoped for a decent response time. I watched in horror as the game went back the normal price while I wait for a simple answer from anyone at Steam Support.

About 24 hours later I received a message stating that my card was declined because the security code did not match. I get a cut and paste response to my issue talking about CVV2 codes and 10 days blah blah blah… I verified with my bank that I was running my card correctly. I replied to the messaging informing them the bank found their transactions to be fraud and that was stopping my transaction. I only asked that I receive the special price I attempted the 5 or 6 previous attempts at.

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About The Author

Occupation: Senior Computer Consultant Interests: Web design, Linux, Networking, Hockey, and Computer Gaming. Brian is from Boise, Idaho and has been interested in technology and computers from a very young age. At age 14, Brian was among some of the first to use and understand Linux. Brian attended Boise State University, majoring in Computer Science. Brian has also been appointed as President of the Idaho PC Users Group for multiple years. Since 2005, he has been working with Boise Computer Service, which provides custom Web design and hosting, business e-mail solutions, and instant messaging services, as well as specialization in business networks, servers, and workstations on all operating systems.
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